Privacy Policy

Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.

Last updated: February 2025

Information We Collect

We collect information that helps us provide better budgeting tools and financial guidance. This happens in several ways, and we want you to understand exactly what we gather.

Personal Information You Provide

When you create an account or use our services, you might share:

  • Name, email address, and contact details
  • Financial goals and household budget information
  • Preferences for budgeting categories and spending limits
  • Communication preferences and support requests

Automatically Collected Information

Our website collects technical information to improve your experience:

  • Device information and browser type
  • How you navigate through our website
  • Pages visited and time spent on each section
  • Geographic location (country and state level only)

How We Use Your Information

Every piece of information serves a specific purpose in helping you manage your household budget more effectively. We never use your data for purposes you haven't agreed to.

Service Delivery: We use your personal information to provide budgeting tools, send relevant financial tips, and respond to your questions. Your budget categories and spending goals help us customize the experience to match your household needs.

Communication: We'll send you updates about new features, important account information, and educational content about household budgeting. You can adjust these preferences anytime in your account settings.

Service Improvement: Anonymous usage data helps us understand which features are most helpful and where we can make improvements. This includes analyzing which budgeting categories are popular and how users typically organize their expenses.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. Here's who might have access to your data and why.

Service Providers

We work with trusted companies that help us operate our platform:

  • Cloud hosting services for secure data storage
  • Email service providers for account communications
  • Analytics tools to understand website performance
  • Customer support platforms to help resolve your questions

These providers can only use your information as needed to deliver their specific services to us.

Legal Requirements

We may disclose information when required by Australian law, court orders, or to protect our users and services from fraud or security threats.

Data Security Measures

Protecting your financial information is our top priority. We use multiple layers of security to keep your data safe from unauthorized access.

Encryption: All data transmission between your device and our servers uses industry-standard SSL encryption. Your personal information is encrypted when stored in our databases.

Access Controls: Only authorized team members can access user data, and only when necessary for providing support or maintaining services. All access is logged and monitored.

Regular Security Audits: We conduct quarterly security reviews and vulnerability assessments. Our systems are updated regularly to address potential security risks.

Data Backup: Your information is backed up regularly to secure, encrypted storage locations to prevent data loss while maintaining strict access controls.

Your Privacy Rights

Under Australian privacy laws, you have several important rights regarding your personal information. We make it easy to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you, including how it's been used.

Correct Information

Update or correct any inaccurate personal information in your account at any time.

Delete Your Account

Request complete deletion of your account and associated personal information.

Data Portability

Export your budgeting data in a standard format to use with other services.

Restrict Processing

Limit how we use your information while maintaining your account access.

Object to Processing

Opt out of certain uses of your information, such as marketing communications.

To exercise any of these rights, contact us at privacy@iqosalientx.com. We'll respond within 30 days and guide you through the process.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and understand how our website is used. You have control over these preferences.

Essential Cookies

These cookies are necessary for the website to function properly. They remember your login status, keep your session secure, and maintain your preferences during your visit.

Analytics Cookies

We use analytics tools to understand which features are most helpful and how we can improve the user experience. This information is collected anonymously and helps us make better decisions about website improvements.

Preference Cookies

These remember your choices about cookie preferences, display settings, and other customizations to make your return visits more convenient.

You can manage your cookie preferences through your browser settings or using our cookie preference center available at the bottom of each page.

Data Retention Periods

We keep your information only as long as necessary to provide our services and comply with legal requirements.

Account Information: Personal details and budget data are retained while your account is active and for 24 months after account closure, unless you request earlier deletion.

Communication Records: Support conversations and email communications are kept for 36 months to help resolve any recurring issues and improve our service quality.

Usage Analytics: Anonymous website usage data is retained for 24 months to track long-term trends and measure the effectiveness of improvements.

Legal Requirements: Some information may be retained longer when required by Australian financial services regulations or pending legal matters.

International Data Transfers

Your data is primarily stored within Australia, but some of our service providers may process information in other countries with strong privacy protections.

When we transfer data internationally, we ensure appropriate safeguards are in place:

  • Service providers must meet equivalent privacy standards
  • Data processing agreements include strict privacy requirements
  • Transfers only occur to countries with adequate privacy protections
  • You can request details about specific international transfers

Most international transfers involve routine technical operations like cloud backup services and customer support platforms operated by global providers with strong privacy commitments.

Changes to This Privacy Policy

We update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. You'll always know when changes occur and what they mean for you.

Notification Process: We'll email all active users about significant changes at least 30 days before they take effect. Minor updates, like clarifications or formatting improvements, will be noted with an updated date at the top of this page.

Your Options: If you disagree with policy changes, you can update your privacy preferences or close your account before the changes take effect. Continuing to use our services after the effective date means you accept the updated policy.

We maintain an archive of previous policy versions, which you can request if you need to reference earlier terms or understand what has changed over time.

Privacy Questions or Concerns?

Our privacy team is here to help you understand your rights and resolve any concerns about how we handle your information.

iqosalientx
7 Violet St, Chatswood NSW 2067, Australia
Phone: +61 2 6254 4245